How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
How do I check the shipping cost on my items?
All prices quoted on the website include FREE delivery to anywhere in Australia. Items are shipped via Australia Post - Registed Mail. For all international orders - In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode/zip code to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
How do I know my order has been received?
Once an order is received by Uneik Jewellery, you will receive an order confirmation email to the address you entered during the sites secure checkout.
How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
My order never arrived
Please contact Uneik Jewellery via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable. All items are sent via registered mail and can be tracked. As all orders are personalised and are made once you place your order, please allow 2-3 weeks for the 'expressions' range and 2-3 weeks from when your fingerprint collection kit was sent back. *Any expected delays due to peak times of the year (ie Christmas) will be advised at time of ordering.
An item is missing from my shipment.
Please contact Uneik Jewellery via the "contact us" page if your order is incomplete or incorrect.
Refund & Exchange Policy.
Due to the personalised nature of our products we can not offer refunds or exchanges if you change your mind. If however there is something wrong with the item we have shipped you, we are happy to work with you to fix the problem. For example if we have made an error with the spelling of the name ect we will gladly exchange the item for a correct one, however if the spelling error was made by you at the time of ordering, we will not accept responsibility for this.
How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
Do you ship to my country?
Yes we ship internationally. To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
What are my payment choices?
Payment options are listed in the left hand column, under the sub heading, Payment Options.
When will my order ship and what are my shipping charges?
As all items are personalised and made to your requirements delivery is approx 2-3 weeks for Expression orders and for the fingerprint range it is 2-3 weeks from the return of the fingerprint collection kit to our studio. Delivery Australia wide is free via registered Aust Post. -Top-
Price & Payment Terms.
As the gold market directly affects the manufacture of our product, prices on our web site may change regularly but they will not alter from the time of your purchase to the time you are charged.
Due to the personalised nature of our products, all orders must be paid in full before work on your order will begin. Please refer to the payment options section to find out which payment methods are accepted by Uneik Jewellery.
We thank you for the trust that you place in us and we want you to know that the information you share with us will be treated with care. We will not reveal, disclose, pass on, sell, distribute, share or licence your personal or company information to any third party.
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
I have a question on my charges.
Please contact the Uneik Jewellery via the "contact us" page if you have any questions regarding your order.
I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact Uneik Jewellery via the "contact us" page to have one sent directly to you.
When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
How do I contact you?
Phone: 03 53425073 Mobile: 0403 768069
Mail: 867 Greenhalghs Road, Haddon Victoria 3351, Australia